59% of financial firms pilot or deploy multi-agent AI, Capgemini says
XLF•Capgemini's report found that 59% of financial firms are piloting or deploying multi-agent AI, while only 10% have achieved enterprise-wide orchestration. About half cannot consistently demonstrate returns on agentic AI initiatives.
1. AI adoption and returns
Capgemini's November 5, 2026, report found that 59% of financial firms are piloting or deploying multi-agent AI, but only 10% have achieved enterprise-wide orchestration. Roughly half cannot consistently demonstrate returns on their agentic AI initiatives, complicating investment decisions.
2. Cost and funding priorities
To control costs, 90% of firms are using or planning intelligent model routing to optimize performance and manage token costs. Hyperscalers are preferred cloud partners for 52% of banks and insurers seeking to govern multi-agent deployments. By 2028, executives prioritizing business outcomes for AI funding are projected to increase 141%, while those focused on efficiency are projected to decline 42%.
