85% of businesses face internal barriers to B2B payment modernization, WEX survey finds
WEX•A WEX survey found 85% of organizations face internal barriers to modernizing B2B payments, while nearly two-thirds increased digital payment use over the past year. Technology costs hinder 51%, and 94% use or plan to use AI across the payment lifecycle.
1. Payment barriers
WEX's B2B payments report found that 85% of organizations face internal barriers to modernization. Technology implementation costs hinder 51% of organizations, integration challenges affect 41%, and security concerns constrain 54% of leaders; more than a quarter of organizations surveyed experienced fraud in the past six months.
2. AI adoption plans
The report found that 94% of organizations use or plan to use AI across the payment lifecycle, with fraud detection and risk scoring prioritized by 64%. Another 44% plan to adopt agentic AI within two years to automate complex, multistep workflows.
