Absolute Total Care secured the 2025 Human Experience Pinnacle of Excellence Award after ranking in the top 5% of health plans nationwide based on highest overall CAHPS ratings for two consecutive years. This places the subsidiary among the leading health plans in member experience performance.

The plan employs a personalized, multichannel communication strategy—phone, email, text, mail and social media—to enhance care coordination, education and access to services. It also expanded its quality team to proactively assist members missing preventive care and offers monthly consultations with primary care providers.

This accolade reinforces Centene’s reputation for high-quality Medicaid managed care and may support contract renewals, membership growth and provider partnerships. Demonstrating data-backed member satisfaction could differentiate Centene in competitive state plan bids.