ACI survey shows 7% of fashion shoppers trust AI to buy without approval

ACIW•2026-09-16

Payment failures still create conversion risk

Online payment failures carried high conversion risk: 39% abandoned purchases, 22% switched retailers, and 53% tried another payment method.

The survey covered 3,328 adults in the US and UK in June 2026, pointing to demand for stronger authorization and fraud controls.

ACI Worldwide survey points to limited willingness to let AI buy fashion items

ACI Worldwide research found limited consumer willingness to let AI buy fashion items without approval, signaling a near-term ceiling for agentic commerce.

Only 7% would allow autonomous purchases under predefined conditions.
53% are uncomfortable with AI purchasing on their behalf.
Value-led AI tools ranked highest, with price drop alerts at 35% and cross-retailer price comparisons at 35%.

ACI survey shows 7% of fashion shoppers trust AI to buy without approval

Payment failures still create conversion risk

ACI Worldwide survey points to limited willingness to let AI buy fashion items

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