AI adoption in property management rises to 58%, AppFolio study finds
APPF•APPF•APPF•APPF•AppFolio and IREM’s study found that AI adoption among real estate management professionals reached 58%, up from 21% in 2023. Among AI users, 85% reported productivity gains, while 48% saw a positive impact on net operating income or profitability.
AppFolio and IREM surveyed 3,662 real estate management professionals and found industry AI adoption had reached 58%, up from 21% in 2023; even the smallest firms exceeded 50% adoption. Among AI users, 85% reported productivity gains, compared with 48% who saw a positive impact on net operating income or profitability. The study also found that the most AI-mature professionals were 4.5 times as likely to report positive impacts on net operating income and resident satisfaction. Only 8% of organizations had formal written AI policies, and 74% of professionals had received no formal AI training.
