Airbnb Names Former Uber SVP Gus Fuldner as Global Operations Chief Starting March 16
Airbnb appointed Gus Fuldner, former Uber SVP of Core Services, as global head of operations beginning March 16, replacing six‐year veteran Tara Bunch. Fuldner will oversee community support, fraud and safety operations and AirCover insurance as Airbnb integrates ground transport testing and unifies its AI‐powered service platform.
1. Appointment and Transition
Airbnb has appointed Gus Fuldner as global head of operations effective March 16, replacing Tara Bunch, who is retiring after six years with the company.
2. Fuldner’s Uber Tenure
Fuldner most recently served as SVP of Core Services at Uber, where he led safety, support, payments, insurance and identity, building operational systems that supported hundreds of millions of rides and deliveries weekly.
3. Strategic Fit with Airbnb’s Growth
Airbnb is testing ground transport services and has expanded its hotel, Experiences and Services offerings, seeking to capture more of the full customer journey beyond accommodations.
4. Operational Responsibilities and Goals
In his new role, Fuldner will oversee community support, fraud and safety operations and AirCover insurance, and will work to unify Airbnb’s teams into an AI-powered service platform for improved personalization and trust.