Amdocs Launches CES26 AI-Driven BSS-OSS-Network Suite Powered by aOS Cognitive Core
Amdocs unveiled CES26, an agent-driven BSS-OSS-Network suite powered by the aOS Cognitive Core, embedding AI agents across billing, ordering, assurance and network operations. The modular, API-first platform delivers end-to-end traceability and zero-touch operations to help communication providers scale services and advance toward autonomous networks.
1. Launch of CES26 Suite
Amdocs introduced CES26 at Mobile World Congress 2026, marking the next evolution of its Customer Experience Suite. CES26 integrates customer, billing, ordering and network operations into an agent-driven platform powered by the aOS Cognitive Core.
2. Embedded AI Agents
The suite embeds specialized AI agents across BSS and OSS domains to automate decision-making, orchestrate complex processes and enable proactive fault detection and self-healing. These agents support customer engagement, monetization, order management and network assurance in real time.
3. Modular Deployment and Scalability
CES26 offers a modular, API-first architecture, supporting low-code/no-code tooling, cloud-agnostic deployment and hybrid fulfillment across multiple provisioning systems. It provides end-to-end traceability, high-volume processing and composable commerce for B2C, B2B and B2B2x segments.
4. Strategic Impact
By advancing autonomous network operations with agentic closed-loop automation, digital twins and real-time inventory synchronization, CES26 accelerates telcos’ transition to zero-touch operations. The platform positions Amdocs to capture increased service provider demand for AI-driven telco transformation.