Appian Survey: 59% Adopt AI in Production but Only 30% Find New Revenue
Appian-sponsored survey finds 59% of organizations have AI in production but only 30% report new revenue and just 16% achieve high measurable value, highlighting an AI success gap. Organizations embedding AI into workflows (71%) report substantial or moderate value, underscoring demand for Appian’s automation platform.
1. AI Adoption High but Revenue Impact Low
Most organizations (59%) have deployed AI in production, yet 64% report productivity gains, 58% operational efficiency, only 30% track new revenue and 35% improved ROI, with just 16% achieving high measurable value and the majority seeing moderate or slight returns.
2. Workflow Integration Drives Substantial Value
Only 18% of firms deeply embed AI into workflows, yet 71% of those report substantial or moderate value from AI initiatives, while 76% see strong returns from modernizing legacy systems, 75% from data integration and 73% from process orchestration.
3. Legacy Systems and Guardrails Limit Scaling
69% of respondents cite legacy infrastructure as a barrier to scaling AI, with 34% pointing to siloed data, 31% to integration gaps and 30% to AI skill shortages; although 92% acknowledge the need for rules-based guardrails, fewer than half have defined them.
4. Opportunity for Appian’s Automation Platform
The gap between AI adoption and revenue impact highlights demand for solutions that embed AI in workflows; Appian’s process automation platform addresses this by offering orchestration, modernization and guardrails to drive scalable business outcomes.