Aurora Mobile Showcases EngageLab AI to 10,000 Leaders, Cuts 70% Telecom Inquiries
JG•Aurora Mobile’s EngageLab showcased AI-driven customer service and marketing to 10,000 attendees at Super AI 2026, diverting 70% of routine inquiries for a Malaysian telecom client via LiveDesk. The platform also featured conversational sales for a Thai bank and dual-role AI agents for a Southeast Asian restaurant chain.
1. Summit Showcase
At Super AI 2026 in Singapore, Aurora Mobile’s EngageLab attracted a steady stream of more than 10,000 business leaders and technology experts. The immersive booth demonstrated omnichannel AI customer engagement, booking multiple on-site product demos and alignment meetings with global enterprises across finance, e-commerce and telecommunications.
2. Malaysian Telecom Case
A leading Malaysian telecom provider with a 3 million-strong customer base reduced operational costs by prioritizing and diverting over 70% of routine inquiries through EngageLab’s multilingual LiveDesk AI. The zero-agent-seat-fee model and seamless human handoff freed human agents to focus on complex customer issues, boosting efficiency and service quality.
3. Thai Bank Case
Faced with declining app and email engagement, a renowned Thai bank adopted EngageLab’s conversational sales solution via WhatsApp, upgrading unidirectional pushes to bidirectional interactions. A 24/7 AI SDR guided multi-round lead qualification and transferred high-intent prospects to agents, closing critical gaps in reach and conversion.
4. Restaurant Chain Case
A Southeast Asian restaurant chain trialed EngageLab’s dual-role AI agent to handle order-taking and promotional outreach in one. Leveraging unified customer data and native AI, the agent managed reservations, personalized menu recommendations and upsell promotions, demonstrating full-lifecycle customer engagement and marketing integration.
