Bandwidth and Cavell surveyed 500 EMEA IT and telecom leaders, finding 63% cite security, fraud and compliance as their most significant communications challenge, while 64% express concern over maintaining uptime as regulatory requirements evolve.

The report reveals that 49% of enterprises rank AI and machine learning implementation as a top communications priority for 2026, and 75% have partially shifted their contact centers to the cloud, underscoring growing demand for hybrid platform solutions.

A striking 99% of respondents rely on managed service providers—typically engaging two to three firms—to navigate vendor fragmentation, manage regulatory complexity and ensure end-to-end service integration, presenting an expanded role for Bandwidth’s offerings.

With 46% of EMEA enterprises operating hybrid carrier models that blend global cores with local providers, Bandwidth’s multi-carrier, hybrid-cloud platform is positioned to address diverse regulatory landscapes and infrastructure requirements across the region.