Blackbaud’s CEO highlighted that the rollout of AI-powered analytics and automation within its cloud platform has led to noticeable upticks in customer engagement and spend. He noted that nonprofits leveraging the new AI modules are expanding their usage of Blackbaud’s solutions, contributing to higher average revenue per client.

The CEO argued that embedding AI across Blackbaud’s subscription offerings deepens customer relationships by delivering predictive insights and streamlined workflows. This, he said, not only increases retention rates but also opens new upsell channels, solidifying the company’s moat against competitors.