Brown & Brown says AI speeds insurance claims processing, lowers costs
BRO•Brown & Brown says AI can automate routine claims tasks to lower processing costs and free adjusters to handle complex decisions.
1. AI in claims processing
Brown & Brown says AI can automate routine insurance claims tasks, lowering processing costs and freeing adjusters to focus on complex decisions. It says coverage disputes, multiparty claims and litigation should remain with experienced adjusters, and recommends high-quality data, governance standards and pilot testing before broader implementation.
