Capita faces NAO review of Civil Service pension scheme administration contract
CTAG•The UK National Audit Office is reviewing administration of the Civil Service Pension Scheme, following an investigation in June 2025. Capita said performance remains below expected standards and that remediation is its top priority.
1. NAO review
The UK National Audit Office has launched a review of the administration of the Civil Service Pension Scheme, a major public service contract for Capita. The review follows an NAO investigation in June 2025.
2. Capita response
Capita said performance remains below expected standards and named remediation of the scheme as its top priority. The company plans further automation and tighter governance to improve service levels.
