CDW Canada report shows daily use of workplace-approved AI tools rises to 31%

CDW published a 2026 AI workplace trends report on Canada, based on a survey of 1,011 office workers.

• Daily use of workplace-approved AI tools rose to 31% from 18% year over year, shifting focus to measurable business value.
• About one-third of employees reported using agentic AI, with nearly one-in-three users building AI agents in-house.
• Trust remained a key constraint; accuracy and reliability ranked as a top concern for 31% of daily users.
• AI benefits broadened: productivity 58%, output quality 54%, innovation 48%; only 38% tracked AI KPIs, 23% tracked ROI.