CGI has integrated three AI agents into its cloud-native Credit Studio platform: Call Summarization reduces post-call tasks by up to 30%, ‘Ask Cleo’ knowledge assistant boosts agent productivity by up to 20%, and a forthcoming Agent Assist will provide real-time guidance to improve promise-to-pay conversions by 20%.

These AI tools aim to streamline collections operations by automating manual tasks and guiding agents through objection handling, payment plan discussions and hardship assessments. By reducing after-call work and prompting optimal next steps, CGI projects faster recovery cycles and higher yield on delinquent portfolios.

All AI insights are embedded within the platform under a human-in-the-loop model, enabling audit-ready documentation and adherence to governance and risk frameworks. This approach ensures transparency, regulatory compliance and scalable AI adoption across highly regulated financial services environments.