CGI Launches AWS Bedrock AI Automating Invoice and Due Date Tasks for SOK Finance
CGI deployed a multi-agent AI solution on AWS Bedrock at SOK Finance's Palveluässä center, automating high-volume tasks like invoice copy requests and due date changes for the Finnish S Group's 2,000 outlets. The production rollout improves efficiency and consistency, allowing CGI to refocus human resources on complex cases.
1. Deployment at SOK Finance
CGI implemented a multi-agent AI solution built on AWS Bedrock at SOK Finance’s Palveluässä service center, integrating with backend systems to automate invoice copy requests, due date changes and high-volume customer messages across the S Group’s 2,000 retail outlets.
2. Operational Improvements
The production rollout has reduced manual processing times, improved workflow consistency and enabled CGI’s service teams to focus on complex cases requiring human judgment, showcasing clear operational gains over previous manual approaches.
3. CGI's AI Strategy
CGI led the design, implementation, deployment and integration phases, leveraging its global workforce of 94,000 consultants and CA$15.91 billion fiscal 2025 revenue to drive real-world AI adoption and position the firm for scalable financial administration solutions.