Chipotle Enforces Daily FACT Tastings at 4,100 Restaurants to Uphold Standards
CMG•Chipotle's operations chief Scott Boatwright underscored daily FACT tastings—flavor, appearance, color and texture checks conducted four times across each of the 4,100 restaurants—to maintain food consistency. He also highlighted store cleanliness, customer engagement and team member development rooted in accountability and work ethic.
1. In-Restaurant Quality Control
Scott Boatwright described the FACT process—Flavor, Appearance, Color, Texture—performed four times daily in each of Chipotle's 4,100 locations to ensure food meets visual and taste standards. Store cleanliness and customer engagement are also assessed the moment guests cross the threshold to maintain a consistent dining experience.
2. Leadership and Team Development
Boatwright shared how his early restaurant roles shaped his emphasis on accountability, work ethic and team support. He prioritizes smiling, engaged team members down the line and invests in staff development to drive operational excellence and customer satisfaction.
