Citi Ventures flags computer-use AI agents as next phase of enterprise automation beyond RPA

Citi Ventures flagged “computer use agents” as a potential step-change in enterprise automation, targeting manual work across legacy systems without APIs.

• The analysis framed the shift from brittle RPA toward agentic process automation that can adapt to changing screens using vision models and LLM planning.
• It argued the technology could undercut the $227 billion BPO market by automating repetitive, screen-based tasks at scale.
• Financial services use cases highlighted high-volume operations such as onboarding and KYC, AML case assembly, disputes and chargebacks.
• The report mapped a four-layer ecosystem, warning screen navigation is commoditizing at the model layer while workflow applications may hold durable advantage.