Citizens Bank Selects Alkami’s MANTL for 85% Automation and 5-Minute Online Account Opening
ALKT•Citizens Bank has selected Alkami’s MANTL onboarding solution for deposit account opening, enabling retail customers to open accounts online in under five minutes and in branch in less than ten minutes. The bank will automate over 85% of application decisions—including KYC, AML and BSA checks—to accelerate deposit growth and efficiency.
1. Expanded Partnership with Citizens Bank
Citizens Bank, a $1.4 billion asset community bank in East Tennessee, has extended its relationship with Alkami by selecting the MANTL onboarding suite to modernize deposit account opening for both retail and business customers across its 14-office network.
2. Frictionless Account Opening Experience
By leveraging MANTL and Alkami’s digital banking platform, retail customers can complete online account openings in under five minutes and in-branch setups in less than ten minutes, while businesses gain secure, omnichannel access anytime.
3. High Automation of Application Decisions
The solution automates over 85% of application decisions—including Know Your Customer, Anti-Money Laundering, Bank Secrecy Act checks, product ordering, funding and core booking—to minimize manual processes and improve operational efficiency.
4. Strategic Growth Implications for Alkami
This deal reinforces Alkami’s position in the digital banking market, potentially driving incremental subscription revenue and deepening customer relationships as more institutions seek unified onboarding and service platforms.
