Concentrix Earns Platinum Tier in NiCE 360 Partner Program for Agentic AI
CNXC•Concentrix expanded its partnership with enterprise software provider NiCE to achieve Platinum status in NiCE’s 360 Partner Program, reflecting deep experience delivering agentic AI in regulated environments. The collaboration integrates NiCE Cognigy’s AI platform with Concentrix’s integration and orchestration expertise to accelerate end-to-end automation and improve enterprise customer support operations.
1. Partnership Expansion and Recognition
Concentrix has expanded its strategic collaboration with enterprise software provider NiCE, achieving Platinum status in NiCE’s 360 Partner Program. This recognition reflects the teams’ deep expertise in deploying agentic AI within complex, regulated environments.
2. Integrated Agentic AI Deployment
NiCE Cognigy’s enterprise-grade agentic AI platform now integrates with Concentrix’s orchestration and integration capabilities across large-scale systems. The combined solution enables seamless data access, automated workflows and reduced handoffs in voice and chat customer support.
3. Enterprise Impact and Value
The partnership aims to accelerate time-to-value by delivering end-to-end automation that resolves customer issues faster and maintains task continuity across multiple enterprise systems. Concentrix’s operational framework and hands-on deployment experience help enterprises maximize AI performance and scalability.
