Conduent sees digital payment adoption reshaping expectations for child support services
CNDT•Conduent says growing digital payment use is raising expectations for faster, more transparent child support payments. In 2024, mobile phones accounted for 45% of payments by adults ages 18–24; digital wallets reached 52% of Gen Z consumers and 53% of millennials, while 90% of consumers expected to continue using cash.
1. Shifting payment expectations
Growing digital payment adoption is raising expectations for faster, more transparent child support payments and increasing pressure on agencies to modernize systems. Adults ages 18–24 used mobile phones for 45% of payments in 2024, while digital wallets reached 52% of Gen Z consumers and 53% of millennials; 90% of consumers expected to continue using cash, according to the 2026 Diary of Consumer Payment Choice.
