CVS Aetna survey shows provider-payer trust score rises to 6.1 in Q2 2026
CVS•Administrative burden remains the top issue
Administrative burden remained the top issue; 84% cited patient records management or prior authorization as the biggest driver.
More than 30% expected digital tools to save over an hour daily; 80% expected over 30 minutes, implying capacity gains.
Aetna survey shows higher provider-payer trust
CVS Health’s Aetna provider survey showed average provider-payer trust rose to 6.1 in Q2 2026 from 5.4 in Q1.
- 52% of providers said payers deliver on promises.
- 56% cited clearer coverage information.
- 44% cited better patient navigation support.
Interoperability and real-time data are key technology challenges
68% flagged interoperability as the top technology challenge; 29% prioritized real-time patient data, with 47% expecting over 10 minutes saved per visit.
