Definitive Healthcare Loses CCO Kate Hastings to Restaurant365 Role
DH•Kate Hastings, who most recently served as Chief Customer Officer at Definitive Healthcare, has left to assume the same role at Restaurant365, overseeing all post-sale customer functions. Her departure creates a leadership gap in DH’s customer success, support, onboarding and professional services operations, potentially impacting client adoption and retention.
1. Executive Departure
Kate Hastings, formerly Chief Customer Officer at Definitive Healthcare, has resigned to join Restaurant365 in the same capacity. Her new role will cover customer success, support, onboarding, implementation and professional services for restaurant operators.
2. Role at Definitive Healthcare
At DH, Hastings led the full post-sale customer lifecycle, driving adoption and measurable business outcomes across a client base facing rising complexity in data-driven decision making. She brought more than 15 years of experience in customer success and operational transformation.
3. Potential Impact on DH
Hastings’ exit may create a leadership vacuum in DH’s post-sale functions, risking slower adoption rates, reduced support efficiency and possible client churn. The timing raises questions about DH’s succession planning and ability to maintain service continuity.
4. Next Steps for Definitive Healthcare
Definitive Healthcare is expected to begin the search for a new Chief Customer Officer immediately to preserve momentum in customer success and ensure uninterrupted delivery of support, onboarding and professional services.
