DXC study shows 80% of DACH firms insist on human oversight of new AI processes

DXC survey of 300 DACH executives flags a widening gap between human control goals and rising expectations for autonomous AI decisions.

• 80% want humans to make final calls in new AI processes; 58% still expect AI to take key business decisions, including 19% “very likely”.
• 71% forecast a sharp increase in virtual AI agents at work within three years; 74% tie future success to mixed human-agent teams.
• 66% report new compliance workloads linked to opaque AI decisions, signaling governance is lagging operational deployment.
• Findings increase pressure to lock in AI governance frameworks before expanding autonomy, as decision accountability shifts across organizations.