Elavon survey finds healthcare digital payment adoption outpaces revenue cycle performance
USB•Elavon’s survey of 150 senior healthcare professionals found 68% offer nearly all patient payment options, but only 15% rate revenue-cycle performance excellent. Some 83% said payment errors or reconciliation delays affect monthly closes at least 25% of the time.
1. Survey findings
Elavon found that 76% of respondents spend 5%-20% of staff time managing exceptions or correcting errors. Nearly all respondents plan to explore AI in patient payments, and 56% identified scalability as a primary factor in selecting strategic partners. The online survey covered 150 senior healthcare professionals responsible for finance, operations and payments and was conducted in March and April 2026.
