EPAM Unveils AI-Powered ServiceNow Tools with 35% Efficiency Boost
EPAM Systems this week launched production-ready AI-driven ServiceNow development features at Knowledge 2026 in Las Vegas, leveraging Anthropic’s Claude Code to accelerate instance configuration, defect resolution and feature delivery. These capabilities delivered up to 35% development efficiency gains and 50% support improvements, lowering operating costs and speeding enterprise deployments.
1. Production-Ready AI ServiceNow Development
EPAM’s new AI-driven ServiceNow capabilities are fully production-ready, streamlining instance configuration, defect remediation and feature delivery within its own environment. Built on Anthropic’s Claude Code, these solutions combine platform engineering expertise with practical AI application to reduce delivery friction and improve development speed.
2. Efficiency and Cost Benefits
Early use cases have shown up to 35% faster development cycles and approximately 50% improvement in support workflows, enabling clients to lower operating costs and accelerate time-to-market for enterprise applications. These metrics underscore EPAM’s value proposition in AI-native enterprise transformation.
3. Knowledge 2026 Demonstration
At ServiceNow Knowledge 2026 in Las Vegas, EPAM is offering live demonstrations of AI-powered ServiceNow solutions, including implementation analysis, issue remediation, new feature development, event management implementation and SDLC tool integration. Attendees can see real-time impact on productivity and total cost of ownership.