FedEx Eases Vietnam Backlog After April 26 Switch to Viettel Post
FDX•FedEx experienced multi-day inbound shipment delays in Vietnam after replacing Song Binh with Viettel Post on April 26 and rolling out new technology, causing warehouse congestion and mounting storage fees. It reports service levels have eased this month following efforts to restore customs clearance and local deliveries.
1. Disruptions Triggered by Courier and Tech Rollout
FedEx's April 26 switch from Song Binh to Viettel Post for pickup and last-mile delivery, combined with simultaneous deployment of new technology and workflows, created complexity in customs clearance and ground transport, leading to an operational bottleneck.
2. Customer Complaints and Warehouse Backlogs
International traders and logistics firms reported shipments stranded for several days in Hanoi and Ho Chi Minh City warehouses, with unreachable hotlines and no clear status updates, resulting in canceled customs declarations and mounting storage fees.
3. Recovery Efforts and Service Restoration
FedEx has spent weeks restoring service levels for inbound customs clearance and local deliveries, stating that inbound backlogs have eased this month and that teams remain focused on aligning new systems with global standards.
