FedEx today launched two new digital solutions—FedEx Tracking+ and FedEx Returns+—designed to embed directly within merchants’ own websites and apps. Developed in partnership with parcelLab, these white-labeled, AI-driven tools automate customer inquiries (“Where is my order?” and “Where is my return/refund?”), surface operational anomalies, and apply merchant-defined rules to adjust return policies in real time. According to parcelLab data, brands using the suite have seen a 42% reduction in WISMO inquiries, an 85% increase in customer retention and a 42% rise in repeat purchases, with tracking pages converting at over 3% on average.

The 2026 FedEx Returns Survey reveals that 67% of consumers consider a retailer’s return policy when making purchase decisions. FedEx Easy Returns options—no-box/no-label and QR-code returns—are being expanded to meet this demand, while merchants maintain full control over branding and workflows. parcelLab research further shows that intelligent exchanges and personalized return journeys drive three times more repeat purchases, boost average order value by 60%, and cut WISMR inquiries by 17%. Business shippers are increasingly adopting AI: 37% already use returns AI tools, 51% plan to, and early adopters report up to 85% forecast accuracy and a 40% improvement in return prediction.

In its latest quarter, FedEx delivered earnings per share of $4.82, outperforming consensus by $0.80, on revenue of $23.47 billion—up 6.8% year-over-year. The company reported a net margin of 4.81% and return on equity of 16.63%. Management issued fiscal 2026 EPS guidance of 17.8–19.0, compared with the market’s expectation of 19.14. Institutional ownership remains high at 84.5%, and FedEx’s diversified network and ambitious carbon-neutral goal by 2040 underpin long-term growth prospects.