FIS survey finds 57% of US adults trust AI to flag or freeze suspicious charges
FIS•FIS's 2026 Consumer Pulse Survey found 57% of US adults are comfortable with AI flagging or freezing suspicious charges without prior permission, while 58% said refund guarantees for mistakes would build trust.
1. Survey findings
FIS's survey found that half of respondents want to approve every AI transaction, while 55% are comfortable with AI paying previously authorized recurring bills. Readiness to delegate daily money management was 37% overall, including 61% among millennials and 33% among Generation X.
2. Trust and fraud concerns
Refund guarantees for mistakes were a top trust requirement for 58% of respondents, and 56% wanted access to human review or overrides. AI impersonation scams had personally targeted 22% of respondents, while 46% were confident their bank could stop a deepfake scam.
