Five9 agrees to acquire Level AI for about $325 million
FIVN•Five9 agreed to acquire Level AI in a transaction valuing the customer-experience AI platform at approximately $325 million. The deal will be funded with balance-sheet cash, with closing expected in 2026, subject to closing conditions.
1. Deal terms
Five9 will acquire Level AI in a transaction valuing the customer-experience AI platform at approximately $325 million. The purchase will be funded with balance-sheet cash, and closing is expected in 2026, subject to closing conditions.
2. AI capabilities
The acquisition will expand capabilities for agent performance, customer-interaction automation and conversation analysis. Level AI applications will remain available as standalone solutions, including for on-premises contact centers, alongside integration into Five9's platform.
