Flywire Powers Payments and E-Signatures for 90 Driftwood Hotels, Cutting Costs 30%
FLYW•Driftwood Hospitality Management is deploying Flywire’s payment and e-signature solutions across nearly 90 US hotels covering more than 15,000 rooms, including Hilton, Hyatt and IHG. Deployments at ten hotels cut processing costs by about 30% over five months through ACH and automated authorisation workflows, impacting millions in volume.
1. Partnership Expansion
Flywire has been selected by Driftwood Hospitality Management to provide its digital payment and e-signature platform across nearly 90 properties in the US. These properties, covering over 15,000 rooms, include major chain hotels under Hilton, Hyatt and IHG as well as independent boutique venues.
2. Deployment of Flywire Solutions
The deployment includes digital payment requests, electronic signatures and authorisations via a unified online portal. Hotels can accept various payment types such as ACH, credit cards and benefit from fraud prevention, automated reminders and streamlined reconciliation.
3. Cost Savings and Efficiency Gains
At ten pilot properties, Flywire’s ACH and authorisation workflows reduced payment processing costs by approximately 30% within five months. This operational efficiency has processed millions in payment volume while eliminating paper contracts and manual data entry.
4. Executive Perspectives
Driftwood’s senior vice-president of commercial strategy, Carol Davies, noted accelerated turnaround times for payments and signatures alongside lower reconciliation burdens. Flywire’s travel general manager, Colin Smyth, highlighted the platform’s embedded workflow integration and security enhancements tailored to hospitality operations.
