Freshworks raised its full-year revenue outlook to USD 963.5 million-USD 966.5 million, forecasting Q3 revenue of USD 244.5 million-USD 245.5 million.
Q2 revenue and profitability
Freshworks posted Q2 2026 revenue of USD 237.4 million, up 16% year over year, swinging to GAAP net income of USD 3.2 million.
GAAP operating income was USD 6.1 million, lifting operating margin to 2.6% from a loss a year earlier; non-GAAP operating income rose to USD 55.9 million.
Customer metrics and product adoption
Net dollar retention eased to 104% from 106% a year earlier, while customers with more than USD 100,000 in ARR climbed 25% to 1,746.
Dennis Woodside said Freshworks reached GAAP profitability months ahead of plan; Freddy AI Copilot was attached to more than 71% of new enterprise deals.
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