Genesys expands collaboration with Meta to deepen WhatsApp capabilities in Genesys Cloud

ElevenLabs features are targeted for general availability in fiscal Q3 2026, while the Adobe integration is expected in fiscal Q1 2027.

New voice integrations add Deepgram speech understanding and ElevenLabs text-to-speech for virtual agents under Genesys governance and controls.

The expanded Meta tie-up strengthens WhatsApp support, aiming to unify messaging, voice and AI while keeping conversation context across channels.

Genesys Cloud expanded collaborations with Adobe, AWS, Salesforce, ServiceNow, Meta, Deepgram, ElevenLabs and Sierra to broaden its agentic CX ecosystem.

The focus is on interoperability across AI agents, CRM, service operations and workflows, using open APIs, Model Context Protocol and Agent2Agent standards.