Genpact Integrates Parallel AI Agents to Cut Insurance Claims Cycle Time by 50%
Genpact has embedded Parallel Web Systems’ AI-native web agents into its Enterprise Reference Architecture, launching Property Contents Pricing AI Assist with two top-10 US P&C insurers that achieves 55% touchless processing and cuts cycle time by 50%. It also deployed Meeting Assist for real-time client research to scale sales outreach.
1. Partnership Overview
Genpact and Parallel Web Systems have formed a strategic partnership to integrate Parallel’s AI-native web agents and research API into Genpact's Enterprise Reference Architecture for AI, aiming to automate information search, retrieval, and web intelligence across insurance and sales operations.
2. Insurance Use Case
Genpact deployed Property Contents Pricing AI Assist at two top-10 US property and casualty insurers, automating line-item pricing for like-kind-and-quality replacement claims. The system uses Parallel’s Task API to deliver 55% touchless processing, 50% faster cycle times, and improved indemnity accuracy through precise pricing.
3. Sales Use Case
Through Meeting Assist, Genpact’s sales teams now leverage real-time web research on accounts, financials, competitors and decision-makers. This automated, agent-based tool replaces manual investigation, enabling deep search and high-confidence insights that increase outreach efficiency and scale client engagement.
4. Technology Benefits
Parallel’s API provides live web context, source traceability and confidence scores to overcome LLM data cutoffs. This ensures regulated-industry clients receive accurate, evidence-based outputs integrated seamlessly into Genpact’s AI-driven workflows.