Genpact Named ISG Leader in 2026 US ServiceNow Consulting and Innovation Quadrants
Genpact was named a Leader in ISG Provider Lens 2026 ServiceNow Ecosystem Partners US in both Consulting & Implementation and Innovation quadrants for integrating agentic AI and its AI Gigafactory delivery model. Its ServiceNow workflows leverage reusable automation patterns, cross-functional orchestration and human-in-the-loop controls to scale AI across IT, finance and supply chain.
1. ISG Provider Lens Leadership
Genpact achieved Leader status in the 2026 ServiceNow Ecosystem Partners US report across both the Consulting & Implementation Services and Innovation on ServiceNow quadrants, reflecting its strong market presence in ServiceNow deployments and strategic focus on innovation capabilities.
2. AI Gigafactory and Agentic AI Integration
The company’s AI Gigafactory operating model combines governance, data foundations and delivery rigor to move AI from pilot to production, embedding agentic AI into workflows through reusable accelerators, cross-functional orchestration and human-in-the-loop controls.
3. Modernized ServiceNow Workflows
By integrating reusable automation patterns and domain-aware AI agents within ServiceNow platforms, Genpact enables connected workflows across IT, finance, supply chain and customer functions, supporting enterprise-scale adoption and ongoing performance management.