Guidewire Cloud migrations drive insurance modernization, ISG says
GWRE•Property and casualty insurers are turning to Guidewire Cloud to modernize core systems, while seeking phased migrations and human oversight of assistive AI, an ISG report finds.
1. Modernizing core systems
Property and casualty insurers are turning to Guidewire Cloud, but heavily customized legacy systems raise migration risks. Insurers are working to repair integrations, reduce technical debt and improve data quality, while phased migrations and automated validation aim to limit disruption to critical operations.
2. AI and customer experience
Core modernization aims to shorten product-launch cycles and improve customer and agent experiences. Insurers favor assistive AI with human oversight and measurable results before scaling; autonomous execution remains less prevalent.
