Hackett Group says AI World Class procurement lifts ROI up to 3.7x in new benchmarks

The Hackett Group published AI World Class procurement benchmarks, citing up to 3.7x higher procurement ROI and 3x higher savings impact.

• Modeling shows purchase-to-pay process costs could drop up to 80%; staffing per $1 billion of spend could fall up to 81%.
• Competitive bidding rises 97%; supplier concentration increases 42%, pointing to stronger sourcing outcomes before purchase orders are issued.
• Guided buying and catalog adoption climb 110%; maverick spend leakage falls 69%, tightening compliance and spend control.
• Invoice errors decline 76%; invoice processing speeds up 74%, supporting a shift of staff time toward higher-value supplier strategy work.