Harte Hanks Wins Lenovo Award for 15-Month KPI Streak and AI CX Innovation
HHS•Harte Hanks received the Lenovo Supplier Conference Operational Excellence Award in Hefei for supporting Motorola's Manila customer experience operations. The award recognizes its consistent KPI achievement from September 2024 through November 2025, AI-driven Smart IVR deployment, agentic AI workflow enhancements and over a decade of partnership since 2013.
1. Award Recognition
Harte Hanks was honored with the Lenovo Supplier Conference Operational Excellence Award at Lenovo’s conference in Hefei, China, marking its first time receiving this distinction. The award highlights Harte Hanks’ support of Motorola’s customer experience operations in Manila and underscores its delivery of high-quality CX outcomes.
2. Performance Highlights
The company met all key performance indicators for Motorola’s program over a 15-month period from September 2024 through November 2025. Harte Hanks launched and optimized Smart IVR to improve call routing and accelerate time-to-assist, while deploying agentic AI and knowledge enhancements to streamline workflows and boost decision-making efficiency.
3. Partnership History and Outlook
Harte Hanks has partnered with Lenovo’s Motorola brand since 2013, reflecting more than a decade of collaboration. As Lenovo expands its device ecosystem, Harte Hanks remains focused on scalable, insight-driven CX solutions designed to support growth, customer loyalty and operational efficiency.
