Iberdrola’s Avangrid expands AI use to bolster utility operations, customer experience

Iberdrola’s U.S. subsidiary Avangrid expanded its use of artificial intelligence to support utility operations and customer experience.

The company said the focus is on moving from pilots to day-to-day deployment, with an emphasis on faster decisions, asset management optimization and improvements in network reliability.

The rollout includes automation of repetitive work, advanced analytics, digital grid capabilities and responsible data governance.

Operational use cases include drone-based infrastructure inspections, customer voice analytics, predictive tools for field work, permitting and asset planning.