Indian consumer regulator escalates probe into Apple's software warranty terms

Apple says its iOS 18 underwent stringent testing and the CCPA case was based on just 75 complaints, adding that only about 11% of iPhones still used iOS 18 by June 2026.

The CCPA, however, accuses Apple of having violated the rights of "consumers as a class".

In its software licence agreements, Apple says they are "without warranty of any kind" and users must bear the entire cost of repairs if the software proves defective. The limited warranty globally only covers hardware.

In an August 20 reply to the investigators, Apple said the no-warranty clause was not unusual as consumers were told about it before installation, and followed lines similar to those of many electronics majors, such as Sony and Samsung.

"A requirement that every issue ... be treated as a breach of an absolute warranty would effectively convert any software provider into an insurer against all technological risk," it said.