ISG report says Australian public sector shifts digital modernization toward AI, interoperable platforms, cyber resilience
III•An ISG report says Australian public-sector agencies are shifting from transaction digitization to outcome-focused service redesign, with priorities including AI, interoperable platforms and cyber resilience. Accenture, Capgemini and Infosys led all five evaluated service quadrants in the 2026 Australia public-sector provider assessment.
1. Modernization priorities
Australian public-sector agencies are shifting toward outcome-focused service redesign built on data and trust, the report says. It identifies AI adoption, interoperable platforms, cloud rationalization, tighter operating control and cyber resilience as priorities, with AI deployments focused on tasks such as assisted casework and document triage.
