ISG report says US public agencies shift digital workplace focus to AI-driven productivity
III•Spending judged on outcomes and efficiency metrics
Workplace spending is increasingly judged on outcomes via digital employee experience metrics and experience level agreements.
Smart workplace technology is also being used to target energy efficiency and better space use.
AI adoption expands across workplace tools and workflows
AI adoption is expanding across collaboration tools, service desks and workflows, while agencies invest in reskilling and governance to manage transparency and security risks.
Hybrid work is pushing more integrated digital-physical workplaces, with automation, standardized platforms and lifecycle delivery models used to cut complexity and improve efficiency.
Public agencies shift workplace strategy toward AI-driven productivity
ISG says U.S. public agencies are shifting workplace strategy toward orchestrating work, people and environments to lift mission execution.
State, local government and education agencies are modernizing services under budget limits, staffing gaps, tighter security, accessibility and responsible AI requirements.
