ISG says Brazilian firms automate digital workplace operations to boost productivity, cut costs

ISG said Brazilian firms are automating digital workplace operations as companies seek productivity gains and more predictable technology costs.

• The 2026 Future of Work Services report projected Brazil’s digital workforce at 32.5 million professionals, equal to 31% of employed people.
• Enterprises are deploying hyperautomation, agentic AI and self-healing support to prevent incidents; autonomous systems can cut human interaction in complex cases by 50%.
• Consumption-based, as-a-service workplace models are gaining share to scale infrastructure quickly and improve cost visibility amid economic uncertainty.
• Security and sustainability requirements are rising; buyers are shifting from SLAs to experience-level agreements tied to AI performance and security credentials.