Information Services Group has initiated a large-scale research program to map the global landscape of service providers supporting insurance operations. The study canvassed more than 120 vendors and will result in five distinct ISG Provider Lens® reports covering Insurance Consulting Services, Insurance ITO Services, P&C Insurance BPO Services and two regional L&R Insurance Services analyses for North America and Europe. All five reports are slated for publication in June 2026, positioning ISG to deliver one of the most comprehensive overviews of digital and managed-service offerings for property & casualty, life & retirement, IT outsourcing and consulting markets.

Each report features one or two quadrants that evaluate providers on delivery capabilities, digital solution application, cost optimization and growth acceleration. For example, the Insurance ITO report assesses traditional and modern IT outsourcing partners on systems integration, application management and transformation projects. The P&C BPO quadrant examines intelligent automation use cases in policy administration and claims processing, while the L&R regional studies benchmark third-party administrators on customer care, underwriting efficiency and platform-enabled services. ISG combined quantitative survey data with real-world client feedback and CX metrics to rank each vendor in its respective segment.

By equipping enterprise buyers with granular insights on vendor strengths and gaps, ISG aims to influence sourcing decisions for over 900 global insurance firms, including 75 of the Fortune 100. Investors should note that these reports often drive mandate shifts worth hundreds of millions in annual contract value, as insurers re-allocate budgets to providers ranked as Leaders or High Performers. The expanded CX data, covering actual project outcomes, adds a new dimension to traditional market share analysis and may accelerate consolidation among mid-tier and niche service firms.

With a research team of 1,600 professionals and proprietary market data dating back to 2006, ISG continues to reinforce its leadership in AI-centered technology advisory. The upcoming insurance services deliverable complements prior studies in semiconductor, manufacturing and AI applications, underscoring ISG’s strategy to cross-sell research across industry verticals. As insurers pursue digital transformation to achieve faster execution and sustained growth, ISG is well placed to capture incremental advisory and benchmarking revenue, supporting its long-term expansion goals.