Jack Henry says rising customer payment expectations raise stakes for fintechs
JKHY•Jack Henry warned that fintechs risk falling behind as customers expect faster, more predictable payments and clear status updates. It said manual processes raise costs and bottlenecks, while payment orchestration and resilient infrastructure can help manage complexity and growth.
1. Payment expectations rise
Jack Henry warned that fintechs risk falling behind as customers increasingly expect faster, more predictable payments with clear status updates. It said manual processes can raise costs and create bottlenecks as transaction volumes grow, while payment orchestration and resilient infrastructure can help manage payment complexity and growth.
