Jack Henry Survey Reveals 88% of Institutions Raising Tech Budgets, AI Leads Plans
Jack Henry’s survey of 193 financial institutions shows 88% plan to boost technology budgets over the next two years, up from 76% last year, with 41% targeting 6–10% increases. Artificial intelligence (48%), digital banking (38%) and data analytics (32%) top planned investments for 2026–2027.
1. Survey Overview
Jack Henry surveyed 193 financial institution executives and found 88% plan to increase technology budgets over the next two years, up from 76% last year, with 41% targeting 6–10% increases.
2. Technology Investment Plans
Artificial intelligence leads with 48% planning investments, followed by digital banking at 38% and data analytics at 32%, reflecting a shift toward advanced tech solutions.
3. Payments and SMB Services
Ninety-four percent of CEOs intend to add new payment services within two years but only 36% have formal strategies; three out of four plan to expand payment offerings for small- and medium-sized businesses.
4. Crypto and Demographic Strategies
Eighteen percent of executives aim to support stablecoins or tokenized money by end-2027, while credit unions emphasize attracting Gen Z accountholders with 40% having formal youth-focused strategies versus 10% of banks.