Johnson Controls’ Sensormatic Adds Four ML Features to Cloud-Based Shrink Analyzer
Sensormatic Solutions, Johnson Controls’ retail portfolio, added four machine learning features—Track and Trace, At-Risk Merchandise Forecast, Organized Retail Crime Predictions and Chat Bot—to its cloud-based Shrink Analyzer. The enhancements deliver unified shrink intelligence with detailed insights on product movement, loss risk forecasting and retail crime activity.
1. Sensormatic Solutions Expands Shrink Analyzer with Advanced ML Features
On January 8, 2026, Sensormatic Solutions, the global retail solutions division of Johnson Controls International, unveiled four new machine learning enhancements to its cloud-based Shrink Analyzer application. The Track and Trace feature leverages RFID and point-of-sale data to reconstruct item movement with 98% accuracy, enabling retailers to pinpoint specific loss events. The At-Risk Merchandise Forecast uses historical shrink patterns and external variables such as local crime indices to predict high-loss SKUs up to 30 days in advance, with a tested precision rate of 85%. Organized Retail Crime (ORC) Activity Predictions combine public and private security data to issue risk scores by store and region, improving preventive patrol efficiency by 25%. Finally, the integrated Chat Bot offers natural language queries for loss metrics and trend summaries, reducing analyst workload by 40%. Johnson Controls projects that these enhancements could drive a 15% year-over-year increase in Shrink Analyzer subscriptions and support cross-selling opportunities across its building management and security portfolios, potentially contributing up to $10 million in incremental annual recurring revenue by 2027.