Kinetic Appoints Stacie Vongvanith as First CCO to Enhance 1,400-Market Fiber Service
Uniti's Kinetic unit has appointed Stacie Vongvanith as its first Chief Customer Officer to enhance customer experience across its 100% fiber internet service in 1,400 markets. She brings over 12 years of telecom analytics experience at Frontier and Charter to identify pain points and boost customer satisfaction.
1. New Appointment
Stacie Vongvanith has been named the inaugural Chief Customer Officer at Kinetic, marking the creation of a senior leadership role focused solely on elevating the customer voice within the company. This strategic hire reflects Kinetic’s commitment to embedding customer-centric decision making at the top levels of management.
2. Role Objectives
In her new position, Vongvanith will be responsible for identifying customer pain points, streamlining service processes and implementing data-driven initiatives to enhance retention and loyalty. She will collaborate with cross-functional teams to set performance metrics and ensure customer feedback directly influences product and service improvements.
3. Professional Background
Vongvanith brings more than 12 years of experience in telecom analytics and retention strategy, having held leadership roles at Frontier Communications and Charter Communications. Her track record in deploying large-scale customer analytics programs is expected to accelerate Kinetic’s efforts to set new standards for fiber internet service quality.
4. Strategic Impact
As Kinetic continues to expand its 100% fiber network across 1,400 markets, the creation of the CCO role aims to strengthen customer satisfaction and reduce churn in a competitive broadband landscape. Enhanced service quality and loyalty could translate into improved revenue stability and long-term growth potential for Uniti.