Lowe’s Pilots App-Based Self-Checkout in 20 Stores to Cut Wait Times 30%
Lowe’s is piloting an app-based self-scanning and payment system in 20 stores this month to cut checkout times by roughly 30%. The technology aims to boost in-store sales while reducing cashier headcount and labor costs during peak shopping hours.
1. Pilot Program Launch
Lowe’s has enabled customers in 20 select stores to scan items with its mobile app and complete purchases without cashier assistance. The pilot begins this month in urban and suburban locations to test consumer adoption and system reliability.
2. Expected Operational Benefits
The retailer projects a 30% reduction in average checkout time, targeting high-traffic periods to alleviate line congestion. Internal estimates suggest the system could lower in-store labor costs by up to 10% once fully deployed.
3. Strategic Rationale and Next Steps
By modernizing the checkout experience, Lowe’s seeks to differentiate itself from competitors and capture market share among tech-savvy shoppers. Results from the pilot will determine expansion plans, with a potential national rollout slated for late 2026.