Manulife targets $1 billion in cumulative enterprise AI value by 2027 with global platform rollout
MFC•Manulife launched a proprietary enterprise AI platform for its global operations and targets $1 billion in cumulative AI value by 2027. The value is expected to span expense reductions, revenue uplift and fraud reduction.
1. Global AI platform
Manulife launched a proprietary enterprise AI platform to standardize development, deployment and governance across its global operations. The platform uses a build-once model intended to speed delivery and reuse approved use cases.
2. Value target and tools
Management targets $1 billion in cumulative enterprise AI value by 2027, spanning expense reductions, revenue uplift and fraud reduction. Planned tools include intelligent document processing and support for sales and underwriting, with the aim of automating tasks and speeding access to information.
3. Responsible AI principles
The platform strategy embeds Manulife’s Responsible AI Principles and calls for using right-sized models to cut costs and reduce energy use where appropriate.
